Claims & Incident Reporting

At TCI, safety, accountability, and clear communication matter. If you’ve experienced an incident involving one of our vehicles, cargo, or operations, we’re here to make the reporting process straightforward and respectful of your time.

Whether you need to submit a formal claim or share feedback about a driving concern, you’ll find the appropriate option below. We take every report seriously and review each submission promptly.

File a Claim

If you’ve experienced a vehicle accident, cargo damage, property damage, or another incident involving TCI, you can submit a claim through our secure online form. Our claim process collects the details needed to review your case efficiently, including:

 

  • Claimant and contact information
  • Date, time, and location of the incident
  • Description and type of incident (vehicle accident, cargo damage, property damage, or other)
  • Driver and vehicle information
  • Description and estimated value of damages
  • Supporting documentation such as photos, police reports, invoices, or delivery records
  • Insurance details, if applicable

 

Please keep in mind that providing complete and accurate information helps us review and respond as quickly as possible.

File a Claim

Tell Us How We’re Driving

Safety is a shared responsibility, and we value feedback from the communities we serve. If you would like to report:

 

  • A driving concern

  • A safety observation

  • A compliment about one of our drivers

  • General feedback regarding vehicle behavior on the road

 

Please use our driving feedback form. Include the location, date, time, and vehicle number if available so we can properly review the report. We investigate all submissions thoroughly.

How Are We Driving?